Phone. Gaming Support. I'm so sorry to hear that you're having some issues connecting your Wi-Fi Pod recently. can anyone help. I plugged in my wifi pod and it connected with the broadband initially, i. on 06-06-2023 21:11. A technicain remotely checked the hub and siad that there had been a few issues but he had sorted it out !! - still not working. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. on 10-11-2022 06:37. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. We would like to show you a description here but the site won’t allow us. Pod not connecting. Check the Hub Power Supply. I work from home and the 500mb just doesn’t get much faster than 20mb through the day, although seen it hot over 500mb on Wi-Fi. Will the pod still work or does it have to be 1 single network. Stay safe online. Plug the modem back in and wait until the modem has finished powering on. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Browse Virgin Media Virgin Media Community. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. Stream from Virgin Media. Networking and WiFi. Then relocate it to halfway between the hub and the blackspot. Been plugged in 2 days now but the light is just flashing and I understand it should go out once up and running. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. What’s happening? I’m having issues sending emails. Typically, extenders are linked through a wired port using an Ethernet cable. Verdict. I tried to load the app but it keeps force closing! Even after reinstalling it. Wi-fi smart tv finds the virgin mifi in the network scan, asks for wpa-psk password. Once it's reset and you're connected to it plug in the. Re: New Wi-Fi pod blinking white. 9. I have the 3. Home Phone. I have tried a pinhole reset twice now but the light remains orange. Virgin Media. Mark as New; Bookmark this message; Subscribe to this message;. How to fix Virgin Media WiFi no Internet access but connected. TiVo. It just has a constant flashing white light on it? Any suggestions on how to fix this please? Thanks. Have plugged in via the Ethernet lead, the light then goes off. 1 ACCEPTED SOLUTION. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. thanks for looking into this. Once the App is open select the Broadband option from the bottom menu. Phone. No other devices. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. Stream from Virgin Media. I have been trying too connect too the Virgin connect app and it keeps saying “oops something went wrong, please try again” I have tried numerous times standing right next too router and won’t work. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. Scan complete, Tap continue. I have been sent 2 new WiFi pods got not 3 in total, none of them which connect to the router spoke countless times to the virgin media team on the phone the tried most of the steps resetting activating the Pods and router all to no avail. So my pod suddenly stopped working, the light on it is just flashing. Flashing Red – Updating firmware. Account - Mobile. I tried reinstating it, connecting it next to the router itself to which it wouldn't reconnect. However, after getting a few emails from Virgin about intelligent Wifi I have now put it in. Restart your hub and device. Settling in. After 2 hours talking to myself. Moving the router to a central location, elevating it, and clearing obstacles can help boost WiFi signal and get the most out of your broadband speed. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. on 24-03-2023 10:40. Pod: PowerPod: SuperPod. . So from what you are saying none of the pods are working as they either have a solid white light or a blinking white light. V6. Installation, troubleshooting and FAQs for Smart WiFi Pods. Networking and WiFi. Virgin Phone. Virgin Media;. Hello. If there’s a lot of. Published. Solid color until processor takes over to PULSE. Virgin Media; My Virgin Media. If the pods are flashing blue or green they are never going to work again. Is this issue ongoing for you today? If so, is it still displaying a flashing blue LED? Thanks,I posted earlier about having exactly the same issue with my pod not connecting but that the guy I spoke with refusing to believe that the issue was that the Mac address hadn't been associated with my account and suggesting it was an issue with the way I'd first tried to connect the pod. I am a little confused jow tbh, I have had the new pod 8n now for a couple of days and still blinking on the front, in fhe connect app it says the pods are not found but also the app on shows 2 devices connected to internal network, their are around 12 devices connected at any 1 time, it s33ms since I had the upgrade to the hub 4 nothing app wise. Hi, my wifi's been down for over a day now and my Hub 3's been interchanging between either a flashing arrow light and a solid base light, and a flashing base light with no arrow light. Networking and WiFi. 6. on 19-11-2022 20:15. This means the Hub is switched on, but your WiFi has not been activated. Hi, I'm having issues with my wifi. Then unplug your Pod and back in again. If it does, proceed to the next solution. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. Tap the WiFi symbol in the center of the screen to change to the My Network screen. For a brief period, press and hold the power button, then let go. Virgin TV 360. Stay safe online. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Thank you. Mumfordd04. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. The existing pod had worked absolutely fine with no issues. Solved: Quite recently my only Wifi Pod has stopped randomly Lighting up bedroom. Cat. 0. I completely understand the hesitancy with doing a Factory Reset - I would be exactly the same. Options. Since then one of my 3 wifi pods has had a static white light with the fan running. It may be stuck in an update loop. This will revert any customisations back to factory settings and full update. Regards, Daniel. Networking and WiFi. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. I have been given a WiFi pod( my don is virgin also) it has been plugged into a socket where my signal is weak for several hours now. Gaming Support. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Security matters. QuickStart, set up and connections. Keep them somewhere safe! Make sure you are in. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. QuickStart, set up and connections. If you need any further help with this, please let us. Numerous calls with customer services to be told connectivity issue. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. TV on the go. I installed VM connect and at first it showed some pod's with "?". ReneM. called customer svc who are sending a pod. You can tell if it's connected as there will be no light showing. White. • Name pod by their connected location like “upstairs hallway”, or “playroom” for easy reference. Hi there Thank you so much for you post and welcome back to the forums! I'm so sorry to hear that you are facing issues with these black spots, but I would be more than happy to take a look into this with you. The drop in connection continued into last night. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Connect the power cable to the back of your pod. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Thanks, Joe. TiVo. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Speed. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. QuickStart, set up and connections. Manage Your Account. I installed VM connect and at first it showed some pod's with "?". Easy to set up. Virgin Mobile. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Tuning in. SpeedStep 1. If the light doesn’t come on at all, or starts blinking rapidly, try the troubleshooting steps. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. Go to solution. no matter how many times i reset or check the cables it still keeps flashing and has done for 2 hours now, reset it unplugged everything - 5197784. In the Virgin Media Connect app, you’ll be able to see your mesh WiFi Pod’s health, signal strength, and speeds. New installed internet keeps disconnecting in QuickStart,. Gaming Support. It does its usual light cycle, then it does a few blinks of a bright blue light. Joining in. Plug the router's power cable back into the outlet. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. However, I do not see what difference this is going to make. My Virgin Media App. Security matters. For queries with home networking and all things WiFiWiFi pods can help solve this problem by extending your network’s range. Checking on the VM app, one. First pod installed now for 2 weeks, first week was fine connected to hub5. Forum; Apps. TV. Normally, when you get the product package, the antennas are not connected to the camera. D01 C9W8Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. on 26-01-2023 09:20. The engineer said it was all synced up. Security. I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Phone. I’ve got a Hub 3 that was replaced yesterday. uk) A tiny white LED flashes to let you know the device is setting itself up and. 02-02-2023 02:25 - edited 02-02-2023 02:25. V6. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. WPS/Virgin Media button on your Hub until the lights start blinking. The connection dropped today and was in and out for most of the morning. Home Phone. They’re coded to your router when you order them from Virgin. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. HUB 5 Flashing Blue Light. QuickStart, set up and connections. I installed as per the instructions and it doesn't work it just has the white flashing all the time. By downloading our Connect app, you can monitor the activity of multiple WiFi Pods at the tip of your fingers. Joining in. At least 30Mbps download speeds in every room or £100 one-off credit. on 24-03-2023 13:28. SpeedStep 2. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. 04880825), trading as Virgin Pure is an Appointed Representative of Culligan Water Limited (No. Think of it like a ‘bucket chain’, the pod has to have a good connection to the hub, so it ‘picks’ up the WiFi from the hub and then ‘extends’ it further on. Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings. Virgin Mobile. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. Press and hold the WPS button on the larger Wifi Booster forIt can be a little concerning when your Virgin Media Hub lights start flashing in different ways. I have followed your advice but the Pod still just flashes. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Not sure if anyone has had any other issues with these but for me, I’ve plugged it in & it’s just been blinking…What does the LED light on my Wifi Pod mean? No LED When initially plugging any Wifi Pod into an electrical outlet, the light should always turn solid for a moment, and then the. Stream from Virgin Media. How WiFi Pods Work. 168. Place Your Pods for the Best WiFi Coverage • Other WiFi networks in the home should be removed. one pod has green flashing light and two have white. This morning after some more reboots, the app shows all my connected devices but no. I'm going to send you a private message, so we can look into this further. Have you been able to check our service page here to see if this is due to any known network issues in the area. All 3 of mine went offline today and won't reconnect. So second hand ones don’t work I’m afraid. Pod not connecting. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. 2. Options. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Manage Your Account. •Channel Optimisation must be left on. Its now been 9 hours. Options. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. Gaming Support. Networking and WiFi. Solved: Just joined Virgin broadband this week. SpeedOne of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. Tap Add a room, Tap the room you're in. We would like to show you a description here but the site won’t allow us. Wifi Pods Help. Suddenly this morning we have a green flashing light with no internet. - 5200928. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Broadband. 79K; 590; 1. Ive recently upgraded to the 1gb broadband and have been having issues with getting WiFi in the back bedroom with the hub 5. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. Booster and move it to where you need it in your home. After many resets the broadband would start again then a few hours/days lose the signal. I asked her “has this Wi-Fi pod been activated at your end - no reply - just told me to wait 24 hours !Please try the following exactly as typed. Browse Virgin Media Virgin Media. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Welcome to the Community and thank you for posting. Ive unplugged the hub but its still happening. We would like to show you a description here but the site won’t allow us. Ensure Whole Home Wi-Fi is set to ON and select Save . It then rebroadcasts them - using the same name and password. Change the router settings then remove the Pod from outlet, re-boot the Hub until fully operational then plug in the Pod. on 17-05-2023 13:17. New installed internet keeps disconnecting in QuickStart, set up and connections 6 hours ago; Stuck in optimise WiFi loop in Networking and WiFi yesterday; Prafu623@gmail. I've tried rebooting the hub on numerous occasions and the troubleshooting says there. Downloaded connect app and scanned all the - 5155143. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. V6. 1. Our technician is in your area and is working to fix things. Loses signal at times too. The engineer said it was all synced up. Table of Contents. . Virgin. Find your router’s power button and press it to do this. TV on the go. How to pay my Virgin Media bill. Plug the router's power cable back into the outlet. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify zero! Enter 192. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. No light: WiFi is disabled. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Browse Virgin Media Virgin Media Community. I have tried it several locations as well. Stay safe online. Power off your modem and remove the backup battery if it has one. . The Passphrases of the SSIDs must match. You have two out of three requirements missing. Go to solution. Do not split the SSID – If the SSID is split then the. Virgin Phone Switchover. g - xxxxx2 & xxxxx5) -- use the same password if you like, Then,. hub 5 flashing blue light. : r/VirginMedia Recently received a smart wifi pod. Complaints. Account - Cable. Options. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. Select Apply changes. 168. Hi coolmd Thanks for providing an update on this. See their signal strength, know which of your devices are connected to. Speed. Mesh wifi systems as I know it are considerably better and have a higher range with faster speeds compared to your normal wifi boosters. Optimizations can be triggered. The light codes slightly vary depending on the type of Hub that you. on 28-09-2022 16:29. Community; Volt. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Connecting the pod via Ethernet. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. 168. . . Off: Wi-Fi is disabled. TiVo. It truly is a shocking service. 0 Kudos Reply. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Email. It makes a whirring noise when I plug it in - is that normal? - 5338592. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Here’s what Virgin Hub 3 Lights Mean: I’ve got a Hub 3 that was replaced yesterday. After sky glass stopped working was told to factory hard reset hub 4. When you first plug a WiFi Pod into a socket,. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. Smart wifi pods. 1. Wait at least 2 minutes for your Pods' LEDs to stop blinking. 78K. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. Is it worth contacting Virgin themselves in order to get replacements or has anyone successfully fixed t. Wait until the Google WiFi flashing blue light and set it up using WiFi and check if the Google WiFi point flashing orange persists. Incidentally, if you're going to get a mesh system, please do it properly and put the Hub. TiVo. Just received a WiFi pod. I then connected it to the router via ethernet and it was fine. 1 and on the login screen, you click "Check router status". QuickStart, set up and connections. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Browse Virgin Media Virgin Media Community. 4 GHz and 5 GHz). My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. Id definitely try the virgin media ones first apparently you can get upto 3 for free so I can only imagine 3 is better than 1. My wi-fi pod has stopped working (flashing white). Hub 3 not connecting to internet (access denied) in Networking and WiFi Tuesday; WiFi pod flashing blue in Networking and WiFi Monday; Flashing yellowy green on WiFi box in Networking and WiFi Monday; No wall socket in QuickStart, set up and connections Friday; Internet keeps dropping and router shows yellow flashing light in. I've a flashing green light on my hub, no broadband or phone. Turn off your antivirus software. 4 & 5 GHz network ssid's. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Try troubleshooting the issue with these steps: Test your WiFi connections using the Ignite HomeConnect. It makes a whirring noise when I plug it in - is that normal? Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. Im also having problems with the connect app on my p. I can see the network but I can’t connect. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. TV. Virgin Mobile. Same problem, Virgin trial in the WF4 area. Same problem. Some apps like BBC iPlayer, Netflix and YouTube may be unavailable at the moment. Since joining Virgin not an hour goes by without the WiFi dropping and getting no signal. I decided to - 5306197. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. on 09-10-2022 15:07. Is the flashing slow/pulsing or fast blinking? Is your Pod being found in the Connect App 👉. Blue Flashing Light On Wifi Pod. Virgin Mobile. It has it for about 30 minutes and then turns solid white but no devices can connect to it. A full 60 second pinhole reset as below, will restore a Hub back to this setting, Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. on 19-11-2022 20:15. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. If the LED light is a slow continuous pulse or dim to bright, it could mean of the following situations: The pod is being added to the account and establishing a connection to the.